Privacy Policy

mediPulse AI (“mediPulse,” “we,” “us,” or “our”) is committed to protecting your privacy and safeguarding your personal information. We recognize that health-related information is highly sensitive and we take appropriate steps to ensure it is handled securely and responsibly. This Privacy Policy explains how we collect, use, store, and protect personal information when you use our website, applications, or services, or otherwise interact with us.

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1. Personal Information We Collect
We collect personal information that you voluntarily provide when you:

• create an account or use our services;

• complete forms or submit inquiries;

• communicate with us via email, chat, or other methods; or

• use features of our services.

This may include:

• contact information (such as name, email address, and phone number);

• account information (such as login credentials);

• health-related information that you choose to provide;

• usage data (such as interactions with our services, IP address, device, and browser information), including through cookies and analytics tools.
  We collect only the information necessary for the purposes described in this policy.
   

2. How We Use Your Information
We use personal information to:

• provide and operate our services;

• respond to inquiries and provide support;

• personalize and improve user experience;

• analyze usage and improve performance;

• comply with legal and regulatory obligations;

• protect against fraud, security threats, or misuse.

We do not use your personal information for marketing purposes without your express consent.
 

3. Health Information
If you provide health-related information through our services:

• it is used solely to deliver or support our services;

• it is handled with enhanced safeguards appropriate to its sensitivity;

• it is not shared except as described in this policy or with your consent.

Health-related information is stored in Canada. mediPulse AI is not a substitute for clinical expertise, diagnosis, or treatment. Any health-related content or insights provided are for informational purposes only unless explicitly stated otherwise.
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4. Consent
By using our website or services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy, including the transfer of your information to service providers in other jurisdictions where applicable. You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice.
 

5. Disclosure of Personal Information
We do not sell, rent, or trade personal information. We may disclose personal information to third-party service providers who assist in operating our services (such as hosting, analytics, or email services), and these providers may be located in Canada or other jurisdictions. We may also disclose personal information where required or permitted by law, to comply with legal or regulatory obligations, to protect our legal rights, or with your consent. Any third parties who assist us are required to protect personal information in a manner consistent with this Privacy Policy.
 

6. Data Storage and Cross-Border Transfers
We store and process personal information in a manner appropriate to its sensitivity.

• Platform Data (account information):
  Personal information collected through our core services is stored and processed on servers located in Canada.

• Website and Marketing Data:
  Personal information collected through our website (such as newsletter sign-ups or analytics data) may be processed or stored by third-party service providers outside of Canada, including in the United States or other jurisdictions.

Where personal information is transferred outside of Canada, it may be subject to the laws of those jurisdictions. We take reasonable steps to ensure that appropriate safeguards are in place to protect your information.
 

7. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect personal information against loss, theft, unauthorized access, disclosure, or misuse. These safeguards apply regardless of whether information is stored in Canada or in other jurisdictions. However, no method of transmission over the internet or electronic storage is completely secure.

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8. Retention of Information
We retain personal information only as long as necessary to:

• fulfill the purposes for which it was collected; and

• comply with applicable legal and regulatory requirements.

When no longer required, information is securely deleted or anonymized.
 

9. Your Rights
Subject to applicable law, you have the right to:

• request access to your personal information;

• request correction of inaccurate or incomplete information;

• withdraw consent (where applicable);

• request deletion of your information, where legally permitted.

Requests can be made using the contact information below.
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10. Cookies and Tracking Technologies
We may use cookies or similar technologies to:

• improve functionality and user experience;

• analyze platform usage;

• maintain session and security features.

You can manage cookie preferences through your browser settings.

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11. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for their privacy practices and encourage you to review their policies.

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12. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

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13. Contact Us
If you have questions about this Privacy Policy or how your personal information is handled, please contact:

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medipulse.ai
Email: info@medipulse.ai